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Shipping Policy
ORDERS & SHIPPING INFORMATION General Shipping Information Can you guarantee that my order will arrive by a certain date? Do I have to be home to receive my order? Can I track my orders on your web site? Standard Shipping I chose standard shipping. How soon will my order be processed and shipped? How will my order be shipped? Can I choose the shipping carrier for my order? Can I specify where to leave my package when it arrives at its destination? Standard shipping rates? Expedited Shipping What Rush Shipping options are available? How fast can my order be processed and shipped? Can I specify where to leave my package when it arrives at its destination? Expedited shipping rates? International Shipping Do you ship outside Canada? GENERAL SHIPPING INFORMATION Can you guarantee that my order will arrive by a certain date? No, we cannot. Orders are usually processed the same day or the next business day. Please see the chart below for average delivery times. Please allow approximately the time shown from the date your order is placed depending on your location. Please Note: Due to the large volume of orders during certain promotions, please allow an extra 2 to 5 days (in addition to the timeframe listed below) for your order to arrive during times that are traditionally heavy for Canada Post.
top Do I have to be home to receive my order? Not necessarily, but that is at the discretion of the mail carrier. However, we may require a delivery signature on orders of $150 or more to help make sure your order is not lost or stolen. Please note that you can choose to have your order shipped to an alternate address if you are concerned about missing the delivery. top Can I track my orders on your web site? No, you cannot track your order online. top STANDARD SHIPPING INFORMATION I chose standard shipping. How soon will my order be processed and shipped? Orders are usually processed the same day or the next business day. Please allow the following times for delivery for various areas in Canada. See the chart above. top How will my order be shipped? All orders are shipped via Canada Post Regular or Expedited Mail. top Can I choose the shipping carrier for my order? No, we only ship via Canada Post. top Can I specify where to leave my package when it arrives at its destination? Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the mail carrier. We are sorry we cannot accommodate these types of requests. top STANDARD SHIPPING CHART – DVDs and CDs
Deliveries are made Monday through Friday, holidays are excluded. top STANDARD SHIPPING – Merchandise A shipping and handing charge and any applicable sales tax will be added to each item. This charge varies based on size and weight of the item ordered. Please be sure that we have your correct street address when ordering. Items cannot be delivered to a post office box. Unopened merchandise items can be returned for a full credit minus shipping and handling charges within 30 days of purchase. You can reach our Customer Service department at: Telephone: 866-945-6470 (local 416-299-2718) E-mail: customerservice@chcanada.com Mail: CHCanada.com 5900 Finch Avenue East Scarborough, ON M1B 5X7 EXPEDITED SHIPPING INFORMATION What Rush Shipping options are available? We also offer Canada Post Expedited Shipping. top How fast can my order be processed and shipped? If your order was placed before 9:00 AM EST (excluding holidays), it will be processed and shipped the same day. If placed after 9:00 AM EST (excluding holidays), it will be processed and shipped the following business day. top Can I specify where to leave my package when it arrives at its destination? Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the mail carrier. We are sorry we cannot accommodate these types of requests. top EXPEDITED SHIPPING CHART
Deliveries are made Monday through Friday, holidays are excluded. top INTERNATIONAL SHIPPING Do you ship outside Canada? No, we only ship within Canada. top
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